Reception and Front Desk Mastery
Objective
The Front Office and Receptionist Training course aims to provide participants with the essential skills and knowledge necessary for success in front office operations and customer service roles. Over the duration of the course, learners will explore key responsibilities of receptionists, effective communication techniques, customer service excellence, and the use of relevant technologies. By the end of the program, participants will be well-prepared to create positive first impressions and contribute to a professional office environment.
Target Audience
This course is designed for individuals aspiring to work as receptionists or in front office roles, as well as current professionals looking to refine their skills. Whether you are a recent graduate, transitioning into a new career, or seeking to enhance your existing expertise, this program will provide valuable insights and practical tools for success.
Duration of Course
4 weeks
Credit Weight
1 Credit
Certificate
A certificate will be awarded upon successful completion of the course, validating the practical knowledge and skills acquired.
Career Advancement
Completing the Front Office and Receptionist Training course will open up numerous career opportunities, including roles as receptionists, front desk coordinators, and customer service representatives. The skills gained will not only increase your employability but also prepare you for potential advancement within the organization, making you a valuable asset in any business setting. Invest in your career today and equip yourself with the tools needed for future success in the front office domain.
Module - 1 : Introduction to Front Office Operations
- Key Responsibilities of Receptionists
- Importance of the Front Office in Business Operations
- Professional Appearance and Behaviou
- Building Positive First Impressions
Module - 2 Communication Skills
- Active Listening and Effective Speaking
- Managing Difficult Conversations
- Guidelines for Email Etiquette
- Structure of Professional Emails
- Importance of Clarity and Grammar
Module - 3 Customer Service Excellence
- Techniques for Identifying Customer Expectations
- Providing Exceptional Service
- Strategies for Responding to Customer Inquiries
- Techniques for Resolving Complaints Effectively
Module - 4 Front Office Technology and Tools
- Hands-on Practical learning on Word, Excel
- Introduction & Working with Google Workspace
- Introduction to Booking and Reservation Systems
- Operating Multi-Line Phones and Voicemail Systems
-
Calling Etiquette
- Best Practices for Professional Phone Conversations
- Techniques for Maintaining a Positive Tone
Module - 5 Organizational Skills and Time Management
- Scheduling Techniques for Appointments
- Preparing for Meetings: Agenda and Materials
- Prioritization and Scheduling Methods
- Stress Management Strategies
Module - 6 Health, Safety, and Legal Considerations
- Overview of Workplace Safety Guidelines
- Emergency Procedures and Reporting Unsafe Conditions
- Data Protection Laws and Best Practices
- Ethical Behaviour in Customer Interactions
Learning Management System (LMS) Panel:
- Lifetime Access: Students can log in securely at any time.
Course Features
- Live Online Classes: Engage in real-time sessions with instructors
- Interactive Sessions: Participate in discussions and Q&A to enhance learning.
- Practical Sessions: Apply concepts through hands-on activities.
- Class Recordings: Access recordings of live classes for review at your convenience
- Self-Learning Videos: Benefit from pre-recorded videos to reinforce learning.
- Digital Course Materials: Receive a soft copy of all course content.
- Assignments: Complete practical assignments to apply your knowledge.
- Practice Assessments: Test your understanding with practice quizzes.
- Final Assessment: Evaluate your overall progress with a comprehensive exam.