Office Administration Management
Objective
The Office Administration course is designed to equip participants with essential skills and knowledge required to excel in various administrative roles. Throughout the program, learners will gain insights into effective office management, communication techniques, technology proficiency, record-keeping, customer service, and workplace essentials. By the end of the course, participants will be prepared to navigate the complexities of modern office environments confidently and competently.
Target Audience
This course is ideal for aspiring office administrators, recent graduates, and professionals seeking to enhance their administrative skills. Whether you are entering the workforce or looking to advance your career, this program will provide the foundational knowledge and practical skills necessary to succeed in an office setting.
Duration of Course
4 weeks
Credit Weight
1 Credit
Certificate
A certificate will be awarded upon successful completion of the course, validating the practical knowledge and skills acquired.
Career Advancement
Completing this Office Administration course opens doors to various career opportunities, including administrative assistant, office manager, customer service representative, and more. The skills acquired will not only enhance your employability but also position you for further advancement in the administrative field, paving the way for future leadership roles. Embrace this opportunity to invest in your professional growth and take the next step in your career journey.
Module - 1 : Introduction to Office Administration
- Definition of Office Administration
- Key Roles
- Responsibilities
- Organization Techniques
- Time Management Strategies
Module - 2 Communication Skills
- Principles of Verbal Communication
- Importance of Written Communication
- Guidelines for Email Etiquette
- Structure of Professional Correspondence, Mails
- Appointments & Meeting Management
- Calls Management
- Daily Planner
Module - 3 Technology and Tools
- Overview of Microsoft Office Suite
- Hands-on Practical learning on Word, Excel
- Working with Presentation tools (Power Point and Canva)
- Introduction & Working with Google Workspace
- Understanding Office Equipment
- Learn Basic data entry techniques with ERP
- Photocopier, printer, router, LAN etc
Module - 4 Record Keeping and Document Management
- Physical and Digital Filing Systems
- Best Practices for Digital Record-Keeping
- Criteria for Archiving Documents
- Efficient Document Retrieval Methods
Module - 5 Customer Service and Professional Skills
- Techniques for Understanding Customer Needs
- Approaches for Handling Inquiries
- Critical Thinking Skills
- Importance of Teamwork
Module - 6 Workplace Essentials
- Overview of Workplace Safety Regulations
- Ergonomic Workplace Setup
- Principles of Confidentiality
Learning Management System (LMS) Panel:
- Lifetime Access: Students can log in securely at any time.
Course Features
- Live Online Classes: Engage in real-time sessions with instructors
- Interactive Sessions: Participate in discussions and Q&A to enhance learning.
- Practical Sessions: Apply concepts through hands-on activities.
- Class Recordings: Access recordings of live classes for review at your convenience
- Self-Learning Videos: Benefit from pre-recorded videos to reinforce learning.
- Digital Course Materials: Receive a soft copy of all course content.
- Assignments: Complete practical assignments to apply your knowledge.
- Practice Assessments: Test your understanding with practice quizzes.
- Final Assessment: Evaluate your overall progress with a comprehensive exam.